Cancellation / Replacement Policy
Mandatory pre-requisites to claim Replacement
- As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB (Air Way Bill) number and courier name onrefund@Totalkarnataka.com for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address:
Total Karnataka.com, No 9, 1st Main Road ,1st Cross , Santhrupthi Nagara,
Kothanoor Dinne Main Road ,(Opp. Big Bazaar), J P Nagara 7th Phase
Bangalore - 560 078, Karnataka, India ph: +91 080 2685 2222
Totalkarnataka.com doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Totalkarnataka.com
NOTE: In case we don't receive your product with 14 days your refund/replacement request would be cancelled.
Customer can cancel the order within 1 hour after placing the order if he/she wish to.
Under what conditions Replacements will be provided?
In case of the following scenarios you are liable to get a replacement
- We have shipped a wrong product that is not matching with your order.
- There is a manufacturing defect in the product ordered by you.
- The merchandise got damaged during transit.
- You have received a wrong size/ size doesn't fit as desired.
- You have thirty days (from the delivery date ) to make up your mind and intimate us that you wish to request for replacement as per return policy of Totalkarnataka.com.
Which items can I Replace?
All are returnable items. We make it convenient for you to identify if the product is non returnable items by mentioning in the product details page.
What items can I buy in Replacement?
Any product/s can be bought in Replacement. The final price of Replacement products should be equal to the price of returned items.
Can I replace my product for an item of lesser or higher value?
No, your replacement order value should be equal to the return item/s value.
Will I be charged for Replacement?
There is no charge for Replacement. All you need to do is to return the original item and Replace it for an item/s of same value
Can I buy multiple items in Replacement for a single product?
Yes, you can buy any number of items in Replacement provided the final price of Replacement products is equal to the price of returned items by calling us.
Can I cancel the Replacement?
If you wish to cancel your Replacement order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and will refund your amount . If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds will be processed as per our Return policies.